Privacy Policy

Last updated: March 2026

Heel 2 Toes Foot Care Ltd (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect information about you when you use our website at heel2toes.co.uk or contact us.

We are registered in England and Wales (Company Number: 12889186). Our registered address is available on request.

1. Who We Are

The data controller for your personal data is:

2. What Personal Data We Collect

We may collect and process the following personal data:

• Contact information: your name, email address, phone number and postcode when you submit an enquiry or contact us
• Appointment information: details you provide when booking an appointment, including the type of treatment required
• Health information: relevant medical history or conditions you share with us for the purpose of providing foot care treatment (this is special category data under UK GDPR)
• Usage data: information about how you use our website, collected via cookies (see our Cookie Policy)

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiry or contact request
• To book and manage your appointments
• To provide foot care treatment and maintain clinical records
• To send appointment reminders or follow-up communications
• To improve our website and services
• To comply with our legal obligations

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR to process your data:

• Contract: processing is necessary to fulfil an appointment or service you have requested
• Legitimate interests: responding to enquiries and improving our services
• Legal obligation: where we are required to retain records by law
• Explicit consent: for any special category health data you share with us

5. How We Store and Protect Your Data

Your personal data is stored securely. We take appropriate technical and organisational measures to protect it against unauthorised access, loss or misuse. We do not sell your personal data to third parties.

Appointment bookings made through our online booking system are subject to the privacy policy of that third-party platform (myfhpplanner.com).

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes described in this policy, and as required by law. Clinical records are typically retained for a minimum of 8 years in line with health sector guidelines. Contact enquiry data is retained for up to 2 years.

7. Sharing Your Data

We do not share your personal data with third parties except:

• Where necessary to provide the service you have requested (e.g. our online booking provider)
• Where we are legally required to do so
• With professional advisers (e.g. accountants or legal advisers) who are bound by confidentiality obligations

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to ask us to correct inaccurate or incomplete data
• Right to erasure: to request deletion of your personal data where there is no longer a lawful basis to hold it
• Right to restrict processing: to ask us to limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

9. Cookies

Our website uses cookies. Please see our Cookie Policy for full details of what cookies we use and how to manage them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “last updated” date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

11. How to Contact Us or Make a Complaint

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113